Social Inbox Moderation
Moderate inappropriate comments, spam, scams, abusive messages and suspicious interactions.
INBOX MODERATION · QUALITY ASSURANCE
Keep Your Customer Conversations Under Control.
Your ecommerce business deserves more than unanswered messages, missed complaints and poorly handled enquiries. InboxRelay helps you organize customer conversations, moderate online interactions and maintain consistent service quality in Arabic and English.
IR
Inbox reviewInteractions organized
Clear escalationHuman attention when needed
Quality signalsPatterns you can act on
THE CHALLENGE
Every Customer Interaction Matters.
A busy inbox can hide the issues that affect trust and repeat business. InboxRelay brings structure and human review to the conversations that shape your customer experience.
✓Unanswered messages
✓Repeated customer complaints
✓Spam and suspicious accounts
✓Inconsistent customer responses
✓Missed enquiries
✓Lack of quality monitoring
WHAT WE DO
Practical support for every inbox.
A clear, human-led service that helps your team see what needs attention and where quality can improve.
Customer Enquiry Classification
Organize messages into product questions, orders, delivery, returns, complaints and other categories.
Response Quality Assurance
Review responses for accuracy, professionalism, clarity and consistency with your approved policies.
Risk Detection & Escalation
Identify suspicious interactions, serious complaints and sensitive cases that need human attention.
Weekly Quality Reports
See recurring issues, common customer concerns, moderation trends and opportunities to improve communication.
HOW IT WORKS
A clear process, built around your team.
We agree on the scope and guardrails before work begins, then share a concise view of what we find.
01
Understand the business.
We learn about your products, customers, channels and current support workflow.
02
Agree on the rules.
We define moderation rules, working windows, escalation paths and approved response templates.
03
Review and monitor.
We review, categorize and monitor customer interactions during the agreed working windows.
04
Report and improve.
You receive quality reports and escalation summaries to help inform next steps.
Thoughtful review. Clear guardrails. Care for every interaction.
ABOUT INBOXRELAY
Quality Assurance Meets Human Judgement.
InboxRelay is founded by a Trust & Safety and Quality Assurance professional with more than five years of experience in content moderation, policy enforcement, risk assessment, case reviews and quality improvement. The service combines human judgement, structured quality processes and carefully reviewed AI-assisted workflows.
A PRACTICAL FIRST STEP
Start with a focused 14-day pilot.
A small, paid pilot gives both teams a practical way to assess fit and working rhythm.
- Agreed message volumes
- Defined working hours
- A specified communication channel
- Clear escalation rules
- A short performance and quality summary
FAQ
Questions, answered.
What languages do you support?
We support Arabic and English inbox review and quality assurance.
Which ecommerce platforms can you work with?
It depends on the access and export options available for your channels. We confirm a workable process during scoping; no integrations are assumed.
Do you provide 24/7 support?
No. We work during service windows agreed with each client.
Do you automatically send AI-generated replies?
No. InboxRelay is not an automated chatbot. We review interactions and may use carefully reviewed AI-assisted workflows. Replies remain under your team’s control.
Can you handle customer complaints?
We identify, categorize and escalate complaints according to agreed rules. Your team retains decisions about refunds, orders and customer commitments.
How does the paid pilot work?
We agree volumes, working hours, channel, escalation rules and success measures for a small 14-day engagement, then provide a short summary.
How do you protect customer information?
We agree on the minimum access and information needed, use it only for the agreed service scope and define handling and retention expectations with you before work starts.
CONTACT
Let’s talk about your inbox.
Choose a contact method to reach InboxRelay directly by email or WhatsApp.
Email: mostafaelmnawi@gmail.com
WhatsApp: +212675751384